Customer Support Outsourcing & Back-Office BPO
Full-service business process outsourcing: customer support, back-office operations, collections, content moderation, and compliance. AI handles the routine, humans handle the judgment calls.
Research & Back-Office Outsourcing Services
Get Started→Research & Market Intelligence
Turn information into decisions — AI aggregates signals, humans synthesize strategy.
Monitors competitor activity and regulatory feeds, designs survey instruments, codes qualitative data.
Competitor monitoring · Survey design & coding · Secondary research synthesis · Scheduled briefings
Designs methodology, conducts depth interviews, applies strategic frameworks, and delivers the narrative that turns data into decisions.
Research design · Primary interviews · Strategic analysis · Executive deliverables
Business Transformation Insights
Operational clarity at every stage of change — AI structures the data, humans lead the dialogue.
Maps current-state processes, benchmarks performance, aggregates KPIs across sources.
Process mapping · KPI aggregation · Performance benchmarking · Automated reporting
Facilitates stakeholder workshops, designs future-state operating models, frames strategic trade-offs.
Stakeholder workshops · Future-state design · Change management · Board-ready reporting
Regulatory & Research Services
Stay ahead of the rule book — AI tracks the landscape, humans interpret what it means.
Tracks legislative and regulatory developments across jurisdictions, synthesizes source material, maintains citation databases.
Multi-jurisdiction monitoring · Literature synthesis · Citation management · Horizon scanning reports
Interprets legal and policy implications, advises on business impact, submits public comments, and authors final research deliverables.
Legal & policy interpretation · Business impact advisory · Public comment submissions · Client-ready deliverables
Customer Support Outsourcing & Healthcare BPO
Get Started→Healthcare BPO Services
HIPAA-trained healthcare customer service outsourcing. Our medical BPO teams handle patient scheduling, insurance verification, prior authorizations, and billing support. AI automation manages routine inquiries while trained agents handle sensitive conversations.
Manages scheduling, insurance verification, billing inquiries, and routine patient communications around the clock — no wait times, no dropped tasks.
Patient scheduling · Insurance verification · Prior auth tracking · Billing FAQ & EOB support
Handles sensitive escalations, appeals denied authorizations, negotiates hardship plans, and manages conversations where clinical judgment and empathy are non-negotiable.
Complex scheduling conflicts · Auth appeals · Billing disputes · High-anxiety patient support
Legal Process Outsourcing
Legal back-office outsourcing and compliance support for regulated industries. Our LPO services include contract extraction, regulatory tracking, KYC/AML processing, and compliance monitoring with human-in-the-loop review.
Extracts contract clauses, tracks regulatory deadlines, validates KYC/AML documents, and auto-populates compliance workpapers at scale.
Contract data extraction · Filing deadline tracking · KYC/AML processing · Regulatory change alerts
Reviews flagged clauses for legal risk, interprets regulatory guidance, conducts enhanced due diligence, and signs off on anything that carries liability.
Legal risk review · Regulatory interpretation · EDD interviews · SAR filing
Collections Outsourcing & Debt Recovery
Collections BPO that recovers revenue while preserving customer relationships. AI-powered outreach handles scale, human agents handle negotiation. FDCPA-aware debt collection outsourcing across all channels.
Sends FDCPA-aware outreach across channels, segments by risk and propensity, manages self-serve payment portals.
Multi-channel outreach · Account segmentation · Self-serve payment plans · Metro 2 / E-OSCAR processing
Negotiates live, handles hardship and legal-rep accounts, makes settlement judgment calls, and resolves fraud disputes.
Live negotiation · Hardship management · Settlement approvals · Fraud dispute investigation
Compliance Outsourcing & Content Moderation Services
Get Started→Content Moderation & Trust & Safety
Content moderation services for platforms at scale. AI classifies content in real-time, human moderators handle edge cases. Trust and safety outsourcing that protects your users and your brand.
Classifies text and images against policy rules in real time, auto-removes clear violations, queues borderline cases.
Text & image classification · Auto-removal · Fraud signal detection · Enforcement dashboards
Applies cultural and contextual nuance to borderline cases, manages user appeals, investigates fraud networks.
Borderline case review · Appeals handling · Fraud network investigation · Policy updates
Compliance Monitoring Support
Continuous oversight without the overhead — AI watches, humans intervene.
Scans regulatory feeds continuously, maps rule changes to client obligations, auto-generates gap assessments.
Regulatory feed monitoring · Gap assessments · Audit evidence collection · Deadline alerting
Interprets what new rules mean for the business, leads auditor walkthroughs, recommends remediation strategies.
Regulatory interpretation · Auditor walkthroughs · Remediation planning · Regulator correspondence
Sales Outsourcing & Revenue Operations BPO
Get Started→Sales Outsourcing & Customer Retention
Sales support outsourcing and retention BPO that drives revenue. AI qualifies leads and monitors health scores, human agents close deals and save accounts. Customer acquisition outsourcing that delivers ROI.
Scores and enriches leads, runs personalized outreach sequences, books meetings, monitors health scores.
Lead scoring & enrichment · Outreach sequencing · Health score monitoring · Churn early-warning
Runs discovery calls, navigates multi-stakeholder deals, negotiates pricing, conducts executive business reviews.
Discovery & closing · Pricing negotiation · Executive business reviews · Retention escalations
Senior Remote Roles
Experienced professionals embedded in your operations, supported by AI infrastructure.
Automates reporting, maintains project documentation, generates RAID logs, surfaces bottlenecks.
Performance reporting · Project tracking · RAID log management · Status communications
Senior ops managers and PMs who own delivery, lead steering sessions, resolve cross-functional dependencies.
Ops management · Program leadership · Stakeholder management · Strategic decision-making
Complex CX Operations
High-stakes customer interactions that require both speed and expertise.
Resolves Tier 1 autonomously, routes Tier 2 with full context, tracks account health signals.
Tier 1 resolution · Intelligent routing · Account health tracking · Pre-call briefings
Owns escalated technical cases, leads root cause investigations, manages enterprise accounts.
Tier 2 / technical escalations · Root cause analysis · Enterprise CSM · Strategic account planning
Frequently Asked Questions
Common questions about our BPO services, AI automation, and how ArgusCX works with your team.
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