--- title: "Privacy Policy | ArgusCX" description: "ArgusCX privacy policy. How we collect, use, and protect your information." lang: en json-ld: | [ { "@context": "https://schema.org", "@type": "Organization", "@id": "https://arguscx.com/#organization", "name": "ArgusCX", "alternateName": "argusCX", "url": "https://arguscx.com", "logo": { "@type": "ImageObject", "url": "https://arguscx.com/images/arguscx-logo-transparent.png" }, "description": "AI-powered BPO and customer experience outsourcing. 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[1\. Introduction](#introduction) 2. [2\. Information We Collect](#information-we-collect) 3. [3\. How We Use Your Information](#how-we-use) 4. [4\. SMS/Text Messaging Communications](#sms-communications) 5. [5\. How We Share Your Information](#how-we-share) 6. [6\. Cookies and Tracking Technologies](#cookies) 7. [7\. Data Retention](#data-retention) 8. [8\. Data Security](#data-security) 9. [9\. Your Privacy Rights](#your-rights) 10. [10\. Children's Privacy](#childrens-privacy) 11. [11\. International Users](#international) 12. [12\. Changes to This Policy](#changes) 13. [13\. Contact Us](#contact) ## 1\. Introduction ArgusCX ("we," "us," "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at arguscx.com or interact with our services. By using our website or submitting information through our contact form, you agree to the practices described in this policy. [↑ Back to top](#top) ## 2\. Information We Collect We collect information you provide directly to us, including: - Contact Information: name, email address, phone number, company name - Inquiry Details: messages, how you heard about us, your project timeline - Communication Preferences: SMS opt-in consent, privacy policy acknowledgment - Technical Information: IP address, browser type, pages visited, submission timestamps We do not knowingly collect sensitive personal information (financial account numbers, government IDs, health data) through our contact form. [↑ Back to top](#top) ## 3\. How We Use Your Information We use your information to: - Respond to your inquiries and provide requested services - Follow up on sales conversations and service proposals - Send transactional communications (appointment confirmations, service updates) - Send marketing communications (only with your consent, and you can opt out anytime) - Improve our website and services - Comply with legal obligations - Protect against fraud and security threats We do not sell your personal information to third parties. [↑ Back to top](#top) ## 4\. SMS/Text Messaging Communications Consent: By checking the SMS opt-in box on our contact form, you expressly consent to receive text messages from ArgusCX at the phone number you provided. Consent is not a condition of purchase or service. Message Types: We may send transactional messages (appointment confirmations, service updates, follow-ups on your inquiry) and occasional informational messages. We do not send promotional mass texts without separate, explicit consent. Message Frequency: Message frequency varies based on your interactions with us. You will typically receive no more than 4-8 messages per month. Costs: Message and data rates may apply based on your mobile carrier plan. ArgusCX does not charge for messages. Opt-Out: You may opt out at any time by replying STOP to any message. After opting out, you will receive one confirmation message and no further texts unless you re-subscribe. Help: For assistance, reply HELP to any message or contact us at [hello@arguscx.com](mailto:hello@arguscx.com). Carriers: Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and other major U.S. carriers. Carriers are not liable for delayed or undelivered messages. Data Sharing: Mobile information (phone numbers) collected through our SMS program will not be shared with third parties or affiliates for marketing or promotional purposes. Information sharing is limited to service providers that help us deliver the SMS service (such as our messaging platform provider). [↑ Back to top](#top) ## 5\. How We Share Your Information We share your information only with: - Service Providers: CRM, email delivery, SMS messaging platforms, and analytics providers who help us operate our business. These providers are contractually bound to protect your data. - Legal Requirements: When required by law, subpoena, or to protect our rights - Business Transfers: In the event of a merger, acquisition, or sale of assets (you will be notified) We do not sell, rent, or trade your personal information to third parties for their marketing purposes. [↑ Back to top](#top) ## 6\. Cookies and Tracking Technologies Our website uses cookies and similar technologies to analyze traffic, improve user experience, and remember your preferences. You can control cookies through your browser settings. [↑ Back to top](#top) ## 7\. Data Retention We retain your personal information for as long as needed to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Contact form submissions and CRM records are typically retained for up to 7 years. SMS consent records are retained indefinitely for compliance audit purposes. [↑ Back to top](#top) ## 8\. Data Security We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no internet transmission is 100% secure. You share information at your own risk. [↑ Back to top](#top) ## 9\. Your Privacy Rights Depending on your location, you may have the right to: - Access the personal information we hold about you - Request correction of inaccurate information - Request deletion of your information - Opt out of marketing communications - Withdraw SMS consent (reply STOP) - Data portability - Lodge a complaint with a supervisory authority To exercise these rights, email us at [hello@arguscx.com](mailto:hello@arguscx.com) with your request. We will respond within 30 days. California Residents (CCPA/CPRA): You have additional rights including the right to know, delete, correct, and opt out of the sale/sharing of personal information. We do not sell personal information. EU/UK Residents (GDPR): Our legal basis for processing is consent (where you've provided it) or legitimate interest (for responding to inquiries and operating our business). [↑ Back to top](#top) ## 10\. Children's Privacy Our website and services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, contact us immediately. [↑ Back to top](#top) ## 11\. International Users ArgusCX is based in the United States. If you access our services from outside the U.S., your information will be transferred to and processed in the U.S., which may have different data protection laws than your country. [↑ Back to top](#top) ## 12\. Changes to This Policy We may update this Privacy Policy from time to time. The "Last Updated" date at the top indicates when changes were made. Material changes will be communicated via email or prominent website notice. Continued use of our services after changes constitutes acceptance. [↑ Back to top](#top) ## 13\. Contact Us If you have questions about this Privacy Policy or our data practices: Email: [hello@arguscx.com](mailto:hello@arguscx.com) Mail: ArgusCX, 101 Tech Boulevard, San Francisco, CA 94105 [↑ Back to top](#top) ![ArgusCX logo](/images/arguscx-logo-transparent.png) AI-native efficiency paired with human expertise — business process outsourcing that scales without losing the judgment and accountability complex work demands. ### Services [Customer Support Outsourcing](/services)[Back-Office BPO](/services)[Healthcare BPO](/services)[Content Moderation](/services) ### Industries [Healthcare BPO](/healthcare-bpo)[Financial Services BPO](/financial-services-bpo)[Tech Support BPO](/tech-support-bpo)[Debt Settlement & Collections](/industries)[E-Commerce Support](/industries)[Telecom BPO](/industries)[Automotive BPO](/industries)[All Industries](/industries) ### Company [About Our BPO Company](/about)[Why Choose ArgusCX](/why-argus)[AI Technology](/technology)[Intelligent Efficiency](/intelligent-efficiency)[Amplified Human](/amplified-human)[Blog](/blog)[Contact Us](/contact) ### Legal [Privacy Policy](/privacy)[Terms of Service](/terms) © 2026 argusCX. 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